Returns & Exchanges Policy

At Squeesshi, we want you to love your purchase! If there's an issue with your order, we're here to help.

Returns

We offer a 7-day return window, meaning you have 7 days from the date your order is delivered to request a return.

To be eligible for a return:

• The item must be unused, unopened, and in its original packaging.
• The item must be in the same condition that you received it.
• You must provide your order confirmation or proof of purchase.

To request a return, please email us at squeesshi@outlook.com with your order number and the reason for your return.

Please do not send any items back without first contacting us. Returns sent without prior approval will not be accepted.

Customers are responsible for return shipping costs unless the item is faulty, damaged on arrival, or we have sent the incorrect product.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives.

If your order is:

• Damaged during shipping
• Faulty or defective
• Incorrect

Please contact us within 48 hours of delivery at squeesshi@outlook.com and include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

We'll assess the issue and work with you to provide a suitable solution.

Squishy Care

Our squishies are designed for gentle sensory play.

Damage caused by misuse, including but not limited to:

• Biting
• Pulling or stretching excessively
• Twisting
• Puncturing
• Cutting
• Exposure to heat, water, chemicals, or pets

is considered normal wear or misuse and is not covered under our returns or exchange policy.

Exchanges & Store Credit

Once your returned item has been received and inspected, we'll notify you of the outcome.

We do not offer refunds for change-of-mind purchases.

If your return is approved, we will offer either:

• A replacement product (subject to stock availability), or
• A store credit equal to the purchase price of the returned item.

Non-Returnable Items

For hygiene and quality assurance reasons, we cannot accept returns on:

• Opened or used squishies
• Products damaged through misuse
• Sale or clearance items (unless faulty)

Questions?

If you have any questions about our Returns & Exchanges Policy, please contact us at squeesshi@outlook.com. We're always happy to help!